Services / Language service providers
Contact center and workflow technology for language service providers
We build the phone, routing, and workflow layer for interpreting and localization companies. The same Amazon Connect and AI approach runs Ad Astra's interpreting operation: over 1M sessions, in 80+ languages, with waits up to 75% shorter.
Interpreting
For interpreting providers
OPI, VRI, and on-site — routing, compliance, and portals built for high-volume interpreting operations.
Smart matching
Match each request to the right interpreter by language, specialty, and availability.
Backup routing
Backstop routing to partner networks when your own interpreters are busy.
Compliance logging
Compliance logging on every session, so records exist before a client asks.
Portals & dashboards
Portals for customers and for interpreters, with live dashboards for operations.
Localization
For translation and localization teams
Workflow automation that moves jobs through intake, vendors, and review — with people approving the exceptions.
Automated workflows
Intake, vendor matching, and review routing automated, with people approving the exceptions.
System connectors
Connectors between your content, translation, and delivery systems, built once and reused.
Unified operations
One view of every job, deadline and owner.
Tell us the problem. We will tell you if we can fix it.
A free 30-minute call. We ask the hard questions first, and you decide whether we are fit. Every enquiry gets a reply within 2 hours.