Privacy Policy

At MarkyTech, we collect information to provide and improve our services. The types of information we collect include:

Personal Information

• Contact Details: Name, email address, phone number, and company name when you fill out forms, subscribe to our newsletter, or contact us.
• Account Information: Login credentials and profile data when you create an account for any of our products (Markylab suite, InkSig, etc.).
• Payment Information: Billing address, payment method details, and transaction history processed securely through our third-party payment providers.
• Communication Data: Records of correspondence when you contact our support team or participate in surveys.

Automatically Collected Information

• Device Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy for details).

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services including AWS Connect integrations, AI workflow automations, and custom software solutions.
• Communication: To respond to your inquiries, send project updates, and provide technical support.
• Product Development: To develop and enhance our Markylab products, including SmartReply AI, SnapReview, InkSig, and other tools.
• Marketing: To send you newsletters, promotional materials, and updates about our services — only with your explicit consent. You may opt out at any time.
• Analytics: To understand how our website and services are used, identify trends, and optimize user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and respond to fraud, abuse, or security incidents.

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for the website to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website through tools like Google Analytics (GA4).
• Functional Cookies: Remember your preferences such as language, theme (dark/light mode), and region settings.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more detailed information, please refer to our Privacy Policy.

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: Cloud hosting (AWS), payment processors (Stripe), email services, and analytics providers who help us operate our business under strict data processing agreements.
• Business Partners: When you use integrations or features that connect to third-party services as part of your project requirements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis.
• Infrastructure: Our services are hosted on enterprise-grade AWS infrastructure with regular security audits and monitoring.
• Incident Response: We maintain an incident response plan and will notify affected users promptly in the event of a data breach.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Data: Retained for the duration of your account and for up to 30 days after account deletion.
• Transaction Records: Retained for up to 7 years as required by financial regulations.
• Marketing Data: Retained until you unsubscribe or withdraw consent, after which we delete it within 30 days.
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for business intelligence purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for marketing or legitimate interest purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete such information promptly. If you believe your child has provided us with personal information, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a revised date.
• Sending you an email notification if the changes are significant.
• Displaying a prominent notice on our website or application.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• General Inquiries: [email protected]
• Website: markytech.com/contact
• Address: MarkyTech, Karachi, Pakistan