Amazon Connect Contact Centers, AI Agents & Custom Software

Your business deserves better than boring tech. We build the contact centers, AI systems, and products that fix it, for brands that want to move faster and scale without the chaos.

Markytech is a Karachi-based software company that builds Amazon Connect contact centers, AI agents and workflow automation, mobile apps, and custom web platforms for clients in the US, UK, Singapore, and Pakistan.

Markytech engineers building an Amazon Connect contact center and AI agent platform

Start a project with Markytech

What we build

Amazon Connect, AI agents, mobile apps and UI/UX design

Four services we're genuinely great at. Everything else is built on top of them.

Book a free strategy call
150+launches shipped, on time
80+brands scaled
98%of clients came back

Agentic AI andworkflow automation

01 / 04

AI agents that
do the work.

Automations and AI agents that handle customer support, lead follow-up, and internal workflows around the clock, connected to the tools your team already uses, including Claude, OpenAI, Zendesk, and HubSpot.

  • Claude
  • OpenAI
  • Zendesk
  • HubSpot
10M+AI interactions processed every day
Explore AI agents→

Product engineering andAmazon Connect development

02 / 04

Software built
to scale.

Web platforms, Amazon Connect contact centers, and custom systems on clean, AI-ready architecture, using Supabase, Shopify, and Salesforce. Your team will enjoy maintaining it.

  • Amazon Connect
  • Supabase
  • Shopify
  • Salesforce
80%cost reduction delivered for Ad Astra
Explore product engineering→

iOS and Androidapp development

03 / 04

Apps people
keep opening.

Mobile apps designed for speed and simplicity, with WhatsApp API and Apple Sign In integrations. From first prototype to store launch and every release after.

  • iOS
  • Android
  • WhatsApp API
  • Apple Sign In
150+launches shipped, on time
Explore mobile development→

UI/UX designand design systems

04 / 04

Interfaces that
feel obvious.

User research, wireframes, prototypes, and design systems. Every screen is tested with real users until using it feels effortless.

  • User research
  • Prototypes
  • Design systems
98%of clients came back for more
Explore UI/UX design→
“Markytech has helped us develop a product that is scalable, easy to use, and very competitive. They respond fast, and deliver on time.”
Natalia Gutierrez, Ad Astra Inc.Get a free consultation→
Markytech
Cloud Contact Centers
Amazon Connect

Amazon Connect Implementation

Cloud Contact Center Solutions

Amazon Connect implementation and contact center development

Support shouldn't feel stuck in 2017.

Markytech designs, builds, and migrates Amazon Connect contact centers. We handle smart routing, AI-powered conversations, real-time analytics, and the integrations that tie it to your CRM.

How you support people is part of your brand now, so it should be a good part.

Amazon ConnectCloud contact center solutions

Why choose Markytech for Amazon Connect?

Smart routing that sends each customer to the right agent first
AI conversations that resolve issues at scale
Real-time analytics, so you steer today instead of reading last week's report
Enterprise-grade reliability
Operating costs down by up to 40%
A contact center that scales in minutes

0+

50+ contact centers deployed

0%

40% average cost reduction

0.00%

99.99% uptime

Amazon Connect ImplementationCloud InfrastructureCustom DevelopmentTeam Augmentation

One hub for every channel

Amazon Connect brings together your website, mobile app, calls, live chat, email, social, WhatsApp, CRM, and analytics.

AWS LogoCONNECT
Website
Mobile App
Calls
Live Chat
Email
Social
CRM
Analytics
WCP
Real people behind every automated route
Explore Amazon Connect services
Frequently Asked Questions

Questions about Amazon Connect?

Clear answers on architecture, migrations, CRM integrations, and pricing.

Amazon Connect is Amazon's cloud contact center platform. You pay per use, with no hardware to own, and it handles voice, chat, and messaging in one place.
Integrations

Integrations with Claude, OpenAI, Salesforce, Zendesk, HubSpot and more

Markytech connects the systems your business already runs, from AI models and CRMs to cloud infrastructure, telephony, and messaging. Work, conversations, documents, and billing stay in sync. Less duplication. Fewer dropped handoffs.

Anthropic Claude

OpenAI GPT-4

Google Gemini

Groq Whisper

Ollama

Salesforce CRM

Zendesk

HubSpot CRM

Gmail API

Intuit ProConnect

Microsoft Graph

Anthropic Claude

OpenAI GPT-4

Google Gemini

Groq Whisper

Ollama

Salesforce CRM

Zendesk

HubSpot CRM

Gmail API

Intuit ProConnect

Microsoft Graph

Anthropic Claude

OpenAI GPT-4

Google Gemini

Groq Whisper

Ollama

Salesforce CRM

Zendesk

HubSpot CRM

Gmail API

Intuit ProConnect

Microsoft Graph

AWS S3

AWS SQS

Supabase

Google Drive API

Amazon Connect

WhatsApp API

Google OAuth

Apple Sign In

Shopify API

WooCommerce

Strapi Headless CMS

AWS S3

AWS SQS

Supabase

Google Drive API

Amazon Connect

WhatsApp API

Google OAuth

Apple Sign In

Shopify API

WooCommerce

Strapi Headless CMS

AWS S3

AWS SQS

Supabase

Google Drive API

Amazon Connect

WhatsApp API

Google OAuth

Apple Sign In

Shopify API

WooCommerce

Strapi Headless CMS

Don't take our word for it

Markytech client reviews

Real people. Real words.
CLIENT REVIEW01 / 05
“

Markytech has helped us develop a product that is scalable, easy to use, and very competitive. Working with their team is great! They respond fast, and deliver on time.

NG
Natalia GutierrezTelecommunications & Interpretation Platform · Ad Astra Inc.
Excellent
Rated on Trustpilot

Feedback from engineering leaders, product directors, and founders who trusted us with their digital operations.

Read all reviews on Trustpilot →
98%

of clients came back.

150+

launches shipped on time.

Companies that build with Markytech

Startups, scale-ups, and established teams across industries.

Bring logo, Markytech client
Ad Astra logo, Markytech client
Consolidata logo, Markytech client
Dwanique logo, Markytech client
GMPA logo, Markytech client
Houser logo, Markytech client
Ibico logo, Markytech client
Justus logo, Markytech client
Khata logo, Markytech client
Marky Imports logo, Markytech client
My Natur logo, Markytech client
Qayam logo, Markytech client
Rendoor logo, Markytech client
SignalRGB logo, Markytech client
SuperNova logo, Markytech client
Thriller logo, Markytech client
Bring logo, Markytech client
Ad Astra logo, Markytech client
Consolidata logo, Markytech client
Dwanique logo, Markytech client
GMPA logo, Markytech client
Houser logo, Markytech client
Ibico logo, Markytech client
Justus logo, Markytech client
Khata logo, Markytech client
Marky Imports logo, Markytech client
My Natur logo, Markytech client
Qayam logo, Markytech client
Rendoor logo, Markytech client
SignalRGB logo, Markytech client
SuperNova logo, Markytech client
Thriller logo, Markytech client
How we work

How we build: discovery, design, development

A tested process that keeps your project moving and your surprises small.

01

Discovery

“We ask the uncomfortable questions.”

We dig into your business, your friction points, and what you actually want. Surface-level strategy makes surface-level products.

Stakeholder interviews and workshops
User research and personas
Competitive mapping
02

Design

“We design what people feel.”

Good interfaces are psychology, trust, and storytelling working together. We prototype and test until it feels obvious.

Wireframes and prototypes
UI/UX design and user testing
Design system and documentation
03

Development

“We build like scale is coming tomorrow.”

Agile sprints. Clean systems. AI-ready infrastructure. We ship fast, improve faster, and hand over something your team is glad to own.

Agile development sprints
Iterative delivery and feedback
QA and testing
Markylab AI suite

Markylab AI suite:
AI business tools that solve real problems

AI is no longer optional. Bad implementation is. Markylab is built on one rule: AI that solves real business problems, not demo-day tricks.

markylab.ai
AI Business Manager

+0%

efficiency

0h

saved weekly

Your intelligent dashboard.

AI Business Manager

All your metrics, KPIs, and analytics in one place, with live insight and forecasting behind every decision.

Real-time KPI tracking
Predictive revenue analytics
Customer behavior insights
Automated reporting

Why AI matters for your business

Intelligence at scale

Millions of data points analyzed in seconds.

24/7 productivity

Your AI workforce holds the same quality at 3 a.m.

Enterprise security

SOC2 compliant with end-to-end encryption.

0%

average client ROI

0h

saved weekly per team

0+

enterprise clients in the suite

Amazon Connect case study: Ad Astra

Case studies, real impact

We could tell you we're good. Or we could show you 75% shorter wait times, a 4.8/5 satisfaction score, and 1 million+ interpreted sessions. Your call.

Ad Astra Amazon Connect contact center platform built by Markytech, 80% cost reduction
Healthcare and legal interpretation

How Ad Astra scaled interpretation services on Amazon Connect

Ad Astra

Ad Astra needed a contact center that could keep up with growing demand. We built it on Amazon Connect with voice, chat, and video interpretation, AI-powered routing, and live analytics.

0

Active Clients

0

Monthly Users

0

Languages

0

Uptime SLA

Get in touch

Book a free strategy call

You bring the ambition. We'll build the engine. Whether it's an AI system, a product rebuild, or a contact center you're proud of, let's talk.

1
2

Step 1 of 2

What do you need? Pick the closest fit.

Select the service that best fits your needs.