We Cut AdAstra's
Contact Center Bill by 80%
and Built the Platform Around It
Most AWS Connect partners migrate your calls and leave. We go further — building the full product around it. Custom routing logic, web platform, mobile app, and intelligent interpreter assignment all wired into a single AWS Connect architecture designed to scale.
Contact Center Cost by 80% —
and Built a Full Platform on Top
AdAstra Inc. is a US-based Language Service Provider connecting clients with professional interpreters across healthcare, legal, and government sectors. They were running on a legacy contact center platform costing significantly more than necessary — with no multi-agent ringing, no mobile capability, no automated linguist onboarding, and paper-based verification slowing every appointment.
AWS Connect was the right choice, but it had a critical gap: it doesn't natively support ringing multiple agents simultaneously. Markytech engineered a custom Lambda-based concurrent ringing solution — building capability that didn't exist off the shelf — then delivered the complete web platform, mobile application, and AI-powered call flow interpretation on top of it.
doesn't solve out of the box
AWS Connect is powerful — but it has real limitations. We've already encountered and solved the hard ones. You don't pay for our learning curve.
Architecture & Custom Engineering
We design your complete AWS infrastructure for scalability and 99.99% availability — then solve the gaps. When AWS Connect's native multi-agent ringing wasn't sufficient, we built a custom Lambda-based concurrent ringing solution from scratch.
WEEK 1–2Platform Build & Integration
We build your web application, integrate it fully with AWS Connect via AWS SDK, and design a branded UI that feels like yours — not a generic call center interface. Mobile application development runs in parallel, connected to the same architecture.
WEEK 2–5Automation, Go-Live & Scale
Linguists and agents are auto-onboarded to AWS Connect the moment an account is created — no manual setup. Paper workflows go digital. Intelligent assignment logic routes by profitability, availability, and language match. We monitor everything through go-live.
WEEK 6+most teams haven't hit yet.
most teams haven't hit yet.
We Engineer Around AWS Connect's Limitations
AWS Connect doesn't natively ring multiple agents simultaneously. We built a custom Lambda-based concurrent ringing solution for AdAstra — and we'll bring that same engineered thinking to your deployment.
AI Interpretation Within the Call Flow
We embed real-time AI interpretation directly into your contact flows — transcribing, understanding, and acting on calls as they happen. When AI confidence drops below threshold, the system automatically re-routes to a human operator, seamlessly and without caller friction.
Intelligent Assignment, Not Just Routing
We built profitability-based interpreter assignment logic that automatically selects the right agent based on language, availability, and margin — not just whoever's next in the queue.
AWS Connect and Asterisk — We Support Both
Not every contact center is moving to cloud-first. We integrate with Asterisk-based on-premise systems as well — delivering the same intelligent routing, AI call flow, and platform integration capabilities whether you're on AWS Connect or a self-hosted PBX.
Full Platform, Not Just a Contact Center
We deliver web application, mobile application, and AWS Connect integration as a unified system — not three separate vendors. One team, one architecture, one point of accountability.
Automation That Eliminates Manual Work
Linguists and agents are automatically onboarded into AWS Connect the moment an account is created. Paper-based verification becomes a mobile flow. The operational overhead disappears.
Just the engineers who built it.
Every Markytech engagement is led by the same people who designed and delivered the AdAstra platform. You get direct access to the architects and engineers from day one.
would cost on AWS Connect
Dial in your current platform and agent count. We'll calculate your AWS Connect equivalent cost using live published pricing — and generate a 2-page PDF report grounded in the same architecture we built for AdAstra.
We've already built this for one of the largest language service providers in the US. Let's talk about your platform.
AdAstra's platform serves 300+ enterprise clients, 10,000+ requesters, and 5,000+ linguists. Book a free call and let's map out what this looks like for you.
Book Your Free Assessment
30 minutes. No pitch. Just a clear picture of what your migration looks like.