Amazon Connect contact centers and AI agents that act, not just answer
Markytech is a software and AI company. For eight years, we have built contact centers on Amazon Connect, AI agents that finish tasks, and the products around them, for operations teams around the world, including language service providers.
We take on work where the problem is clear, and the stakes are real: calls that wait too long, teams buried in repeated tasks, systems that do not talk to each other.
If you want a vendor to take a brief and disappear, we are not the right fit. If you want a team that stays with the problem until it is solved, read on.
Explore each service
Every service has its own page with what we deliver, how we work, and the proof behind it.
Not sure which service you need? Start with the problem.
Most clients arrive with a problem, not a brief. Find yours below.
Our contact center costs too much, and customers keep complaining.
A contact center on Amazon Connect, billed on usage, with routes that get callers to the right person first.
We need to scale support without scaling headcount.
Self-service and AI handle the routine volume, and agents take cases that need a person.
Our team spends too much time on repetitive work.
An AI agent can take over any task that follows a pattern, with your people approving the exceptions.
Our systems do not talk to each other.
We connect them through APIs, so data moves without retyping.
We built our platform fast, and now it is a liability.
We stabilize the architecture first, then extend it.
We get traffic, but it does not convert.
We find where visitors drop off and redesign the page or the flow.
Our coordinators spend the day matching requests by hand.
Automated matching by language, skill, and availability, with backup routing.
See yourself in one of these? Tell us which, and we will tell you straight whether we can fix it.
Book a free 30-minute callFrequently asked questions
What does Markytech do?
Markytech is a software and AI company in Karachi, Pakistan. We build contact centers on Amazon Connect, AI agents and workflow automation, and web, mobile and design work around them. We have 8+ years and 150+ projects behind us.
What is Amazon Connect, and why build a contact center on it?
Amazon Connect is Amazon's cloud contact center service. It is billed on usage, scales with call volume and works with AI tools such as Amazon Lex and Amazon Bedrock. Teams use it to replace legacy phone systems with one platform that is easier to change.
How long does an Amazon Connect implementation take?
It depends on the channels, integrations and migration involved. A single-queue launch is much quicker than a multi-site migration. After a 30-minute scoping call we give you a timeline for your case.
What is the difference between an AI agent and a chatbot?
A chatbot answers questions. An AI agent takes action in your systems: it qualifies a lead, updates a record, routes a request or hands a case to a person. A real agent acts, follows rules you can read, hands off when needed and leaves a record.
Do you work with language service providers and interpreting companies?
Yes. We built the Amazon Connect contact center behind Ad Astra, an interpretation platform that has run over 1M sessions in 80+ languages, with waits up to 75% shorter. We also build workflow automation for translation and localization teams.
Can you connect Amazon Connect to our CRM and other systems?
Yes. We integrate Amazon Connect with CRMs, ticketing tools, telephony carriers and your own APIs, so call data and customer records move both ways without retyping.
Where do you work, and who are your clients?
Our team is in Karachi and we deliver for clients around the world. We have worked with 80+ clients, including an interpretation platform.
How do I get started?
Book a free 30-minute call or send us your brief. We reply to every enquiry within 2 hours, and we start by asking about your problem, not by sending a proposal.
Tell us the problem. We will tell you if we can fix it.
A free 30-minute call. We ask the hard questions first, and you decide whether we are fit. Every enquiry gets a reply within 2 hours.