Services / Amazon Connect
Amazon Connect implementation and contact center development
Markytech designs, builds, and integrates contact centers on Amazon Connect. That covers voice, chat, and video queues, AI routing, CRM and telephony integration, real-time dashboards, and migration off legacy systems. You get one cloud platform, billed on usage, instead of a stack of patched-together tools.
80%Lower operating cost
75%Shorter caller waits
50+Customisations
99.99%Uptime SLA
What we deliver
Five parts of one engagement, from first queue to cutover.
ImplementationQueues, contact flows, routing profiles, and the agent workspace, built as infrastructure as code with Terraform so every environment matches.
IntegrationYour CRM, ticketing tools, telephony carriers, and internal APIs connected to Amazon Connect through Lambda, with the data flowing in both ways.
AI layerAmazon Lex bots for self-service, Amazon Bedrock for summaries and agent assist, and routing by language, skill, and availability.
ReportingReal-time dashboards on Kinesis and QuickSight, so supervisors see waits and abandons as they happen.
MigrationA planned cutover from your current platform, with a rollback path agreed before launch.
Amazon ConnectAmazon LexAmazon BedrockAWS LambdaAmazon KinesisAmazon QuickSightOmnichannelTerraform
Proof: Ad Astra
Ad Astra is an interpretation platform. Its contact center runs on an Amazon Connect build we delivered.
1M+Interpreted sessions
Up to 75%Shorter caller waits
Up to 80%Lower operating cost
80+Languages
4.8 out of 5Customer satisfaction
Read the full case study markytech.com/case-studies/adastra. Results are Ad Astra's and differ by operation.
Tell us the problem. We will tell you if we can fix it.
A free 30-minute call. We ask the hard questions first, and you decide whether we are fit. Every enquiry gets a reply within 2 hours.