Terms & Conditions

By accessing or using the MarkyTech website (markytech.com) and any of our products or services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, clients, and anyone who accesses or uses our services, including our Markylab product suite (SmartReply AI, SnapReview, InkSig, etc.), custom software development, AI workflow automations, and AWS Connect integrations.

MarkyTech provides the following services:

• Custom Software Development: Web applications, mobile apps, and enterprise solutions built to your specifications.
• AI Workflow Automation: Intelligent automation solutions leveraging agentic AI technologies.
• AWS Connect Integration: Contact center solutions built on Amazon Web Services infrastructure.
• Markylab Products: SaaS products including SmartReply AI, SnapReview, InkSig, and other tools available through subscription plans.
• UI/UX Design: User interface and experience design services.
• Digital Marketing: Strategy, SEO, content marketing, and campaign management.

Service scope, deliverables, timelines, and pricing are defined in individual project proposals or subscription agreements.

When you create an account with MarkyTech:

• You must provide accurate, complete, and current information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activity.

MarkyTech Property

All content, trademarks, logos, design elements, software code, and materials on the MarkyTech website and products are the intellectual property of MarkyTech and are protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Client Work

For custom development projects, intellectual property ownership and licensing terms are defined in individual project agreements. Generally:

• Upon full payment, clients receive ownership of custom-developed code and deliverables as specified in the project agreement.
• MarkyTech retains ownership of proprietary frameworks, libraries, and tools used in the development process.
• Both parties retain ownership of their respective pre-existing intellectual property.

Markylab Products

Markylab products are licensed, not sold. Your subscription grants you a limited, non-exclusive, non-transferable license to use the product during the subscription period.

• Custom Projects: Payment schedules are defined in individual proposals. Typically, projects require an upfront deposit followed by milestone-based payments.
• Subscriptions: Markylab product subscriptions are billed on a recurring basis (monthly or annually) as selected at the time of purchase.
• Currency: All prices are listed in USD unless otherwise stated.
• Late Payments: Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month.
• Taxes: Prices do not include applicable taxes. You are responsible for any sales tax, VAT, or other taxes applicable in your jurisdiction.

For information about refunds, please see our Refund Policy.

You agree not to use our services to:

• Violate any applicable local, national, or international laws or regulations.
• Infringe on any third-party intellectual property, privacy, or other rights.
• Transmit malware, viruses, or any harmful or disruptive code.
• Attempt to gain unauthorized access to our systems, networks, or other user accounts.
• Engage in any activity that could damage, disable, or impair our services.
• Use our services for spam, phishing, or any deceptive practices.
• Reverse-engineer, decompile, or disassemble any of our software products.

To the maximum extent permitted by law, MarkyTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total liability for any claim arising from or related to our services shall not exceed the total amount you paid to MarkyTech in the twelve (12) months preceding the claim.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Either party may terminate the service relationship in accordance with the terms of the applicable service agreement. Additionally:

• We may suspend or terminate your access to our services at any time for violation of these terms, with or without notice.
• You may cancel your account or subscription at any time by contacting us or through your account settings.
• Upon termination, your right to use our services ceases immediately.
• We may retain certain data as required by law or legitimate business purposes.

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be resolved through:

• Negotiation: The parties shall first attempt to resolve any dispute through good-faith negotiation.
• Mediation: If negotiation fails, the parties shall attempt mediation before a mutually agreed-upon mediator.
• Arbitration: If mediation is unsuccessful, the dispute shall be settled by binding arbitration in Karachi, Pakistan.

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised terms.

For significant changes, we will provide reasonable notice via email or a prominent notice on our website.

For questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• General: [email protected]
• Website: markytech.com/contact
• Address: MarkyTech, Karachi, Pakistan