What did Markytech build for Ad Astra?+
We built Ad Astra's Amazon Connect contact center and one platform, AdAstraConnect, for phone, video and in-person interpreting. It includes call routing, backup routing to partner interpreters, a scheduling engine, an interpreter mobile app and live reporting.
What results did Ad Astra see?+
Ad Astra has run over 1M interpreted sessions in 80+ languages, with caller waits up to 75% shorter and a 4.8 out of 5 satisfaction score. The platform serves 300+ enterprise clients with a 99.99% uptime SLA.
Can Amazon Connect handle phone, video and in-person interpreting?+
Amazon Connect runs the phone interpreting. For Ad Astra, video uses a custom scheduling and video layer, and in-person work uses a custom scheduling engine. All three sit behind one interface for operators, dispatchers and clients.
Can you build something similar for our company?+
Yes, if you run an interpreting or contact center operation with the same kind of problem: separate systems, manual routing or no live reporting. We will start with a 30-minute call and a one-page teardown of your current setup.
Do you have case studies outside interpreting?+
Yes. We built GMPA, the Global Mitigation Potential Atlas, for Moya Analytics across 30 countries, and delivered mobile app work including interpreter tooling tied to Ad Astra. We also deliver AI automation for clients across the US, UK and Gulf.
