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Explore the latest trends in AI, cloud infrastructure, web development, and digital transformation. Insights from the experts at MarkyTech.

Featured Article

Your contact center is probably the worst experience your brand offers. Here's how to fix it.Featured
AWS & Cloud•June 8, 2026•3 min read

Your contact center is probably the worst experience your brand offers. Here's how to fix it.

Nobody calls a support line because things are going well. They call because something went wrong. The way your contact center handles that moment is either building loyalty or destroying it. Most are destroying it.

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Your design system will probably be dead by month four. Here's how to stop that.UI/UX Design
June 8, 2026•3 min read

Your design system will probably be dead by month four. Here's how to stop that.

Everyone loves the idea of a design system. Fewer people love maintaining one six months later.

M

Mursal Khan

CTO

Technical debt is silent until it isn't. Here's how to stay ahead of it.PRODUCT ENGINEERING
June 8, 2026•3 min read

Technical debt is silent until it isn't. Here's how to stay ahead of it.

There's a specific moment in every fast-growing product when the team realizes they're spending more time working around the codebase than working with it. Features that should take a week take three. Every release breaks something unexpected. The engineers who built the foundations have left, and nobody quite knows why things are wired the way they are.

M

Mursal Khan

CTO

AI chatbots answer questions. AI agents do the work. Here's the difference.Agentic AI
June 8, 2026•3 min read

AI chatbots answer questions. AI agents do the work. Here's the difference.

A chatbot is a very fast, very available person who can only answer questions. An agent is something else entirely. It's a system that can look at a goal, figure out the steps to achieve it, take those steps and keep going until it's done or it hits something it can't handle alone.

M

Mursal Khan

CTO

Your team is doing work that a computer should be doing. That's an API problem.API INTEGRATION & CONNECTIVITY
June 8, 2026•3 min read

Your team is doing work that a computer should be doing. That's an API problem.

There's a specific face people make when you show them their data flowing automatically between systems for the first time. It's quiet. A little embarrassed. Like they've just realised how much time they've been spending on something that should have been solved years ago.

M

Mursal Khan

CTO

Your contact center is probably the worst experience your brand offers. Here's how to fix it.AWS & Cloud
June 8, 2026•3 min read

Your contact center is probably the worst experience your brand offers. Here's how to fix it.

Nobody calls a support line because things are going well. They call because something went wrong. The way your contact center handles that moment is either building loyalty or destroying it. Most are destroying it.

M

Mursal Khan

CTO

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